Araiz Rasoi Restaurant

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Last Updated: June 24, 2024

At Araize Rasoi Restaurant, we strive to provide our customers with a delightful dining experience. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.

1. Order Cancellation

1.1 Cancellation by Customer:

  • You can cancel your order within 15 minutes of placing it by contacting us at +91-9696457703.
  • If the order is already being prepared or dispatched, cancellation may not be possible.

1.2 Cancellation by Araize Rasoi:

  • We reserve the right to cancel an order if the item is unavailable, or if we are unable to fulfill the order for any reason. In such cases, you will be notified promptly, and a full refund will be processed within 24 hours.

2. Refund Policy

2.1 Eligibility for Refund:

  • Refunds are available for orders that are incorrectly processed or for items that are not delivered.
  • To be eligible for a refund, you must provide proof of purchase and contact us within 24 hours of receiving the order.

2.2 Non-Refundable Items:

  • Orders that are cancelled after the food has been prepared or dispatched are not eligible for a refund.
  • Items that are customized or altered as per customer specifications are non-refundable.

2.3 Processing Refunds:

  • Once we receive your request for a refund and it is approved, we will initiate a refund to your original method of payment.
  • Refunds will be processed within 24 hours of approval. The time it takes for the refund to reflect in your account may vary depending on your card issuer’s policies, typically taking 3-5 business days.

3. Returns Policy

3.1 Food Quality Issues:

  • If you receive food that is spoiled, contaminated, or does not meet our quality standards, please contact us immediately.
  • Provide a detailed description of the issue along with your order number and any relevant photos.

3.2 Return Procedure:

  • We will arrange for the return of the food item and offer a replacement or refund as appropriate.
  • Returns must be requested within 24 hours of receiving the order.
  • Once the return is arranged and processed, it typically takes 3-5 business days for the refund to reflect in your account.

4. Exchange Policy

4.1 Eligibility for Exchange:

  • Exchanges are available for orders where incorrect items were delivered or if there are issues with the food quality.
  • To be eligible for an exchange, you must contact us within 24 hours of receiving the order and provide proof of purchase.

4.2 Processing Exchanges:

  • Once we receive your request for an exchange and it is approved, we will arrange for the collection of the incorrect item and delivery of the correct item within 2 hours.

5. Delivery Issues

5.1 Late or Missing Orders:

  • If your order is significantly delayed or missing, please contact us immediately.
  • We will investigate the issue and, if necessary, offer a refund or replacement.
  • Standard delivery times vary based on your location but generally range between 30 minutes to 1.5 hours.

6. Contact Us

If you have any questions or need assistance with refunds and returns, please contact us at:

Araize Rasoi Restaurant
Near Jamuwari Bus Stand, N.H.731
MusafirKhana – Amethi
Phone: +91-9696457703
Email: order@araizrasoi.com
Website: https://araizrasoi.com

Thank you for choosing Araize Rasoi Restaurant. We value your satisfaction and are committed to providing you with excellent service.